Looking through the terms and conditions at Winbig 21 Casino, there is nothing that stands out as being predatory or unfair to players. Because of this, it can be assumed that sending personal and financial data through the casino is unsafe, and could put you at risk of having your identity stolen. The casino also doesn’t appear to support any sort of encryption technology when it comes to their security. Because of this, we’d consider the customer support at Winbig 21 to be subpar. The page gives players tips on identifying problem betting behaviors, but has no outside links to outside counseling groups, as well as any betting limits or self-exclusion policies in place, which goes to show that the casino doesn’t really care about this serious topic for players.Ĭustomer support is available through telephone or email, but there have been multiple accounts of players not getting responses to help for issues they’ve had at the casino. The page is brief when compared to a number of other online betting sites. Responsible Gaming is addressed through a page on the Winbig 21 website.
Responsible Gambling, Customer Support & Security
